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FAQ
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Following
are the most frequently asked questions (FAQ's)
we receive. If we don't answer yours, here,
please call us, or, note your question in
the comments area in the Contact
Us section
of this website.
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Literature
fulfillment is literature fulfillment. What
is different and/or unique about your Lead
Fulfillment-PLUS service?
After
we send your literature to inquirers (leads),
instead of relying on your sales force to follow-up
and report back, we re-contact the literature
recipients in 15-30 days. And in the form of
Customer Satisfaction, we get feedback from
them.
How
do you re-contact those to whom you send our literature?
Based on 20+ years of providing lead qualification services to companies, we use a methodical combination of proven technology and processes.
Do
you also offer literature storage and inventory
control?
Yes!
From our modern Midwest located 50,000 sq. ft. warehouse
facility we provide our customers with
temperature controlled and insured storage,
along with real time inventory control
of their print and promotional materials.
Why
don't we just give the leads to our sales force
to follow-up? It's
impossible for sales people to make the
initial contact necessary to follow-up all
the leads today because of automated
answering machines in companies,
personal voice-mail, the new fax laws,
e-mail SPAM and fear of virus transmission.
So we make initial contact for them
and eliminate the non-prospects,
so they can spend their time productively
following up on their best leads
- first.
Do
we have to sign a contract?
No! There are no contracts to sign (unless
you want one) obligations, or long-term commitments necessary
to use the Lead Fulfillment-PLUS service.
However, we suggest that at least 500
leads be put through the system to test
it and build your confidence, before
you change your existing procedure. That
way you can change slowly if you like.
What
percentage of leads will be identified as
needing immediate or near future
contact?
We
have customers that get anywhere from .02%,
to 23% qualified leads returned during the
process. However, average rates range
between 3-10% depending on products, market
etc.
Can
the qualified leads be faxed, or e-mailed directly
to our territorial sales people?
Yes!
But we suggest that for the first 90 days
of using the service, the qualified leads be
faxed, or e-mailed, to you or an inside person,
to act as a clearinghouse until they become comfortable
with the process. Most people we work with want
to remain in the loop. Then later, we can deliver
them directly to your sales team if desired.
How
do we get reports?
Management
reports come to you monthly in a Microsoft
Excel format that is easily exportable into ACT, Goldmine, Sales LOGIX or other CRM or contact
management programs. Periodic or spontaneous
reports can be obtained simply by calling the
Leads to Sales office and telling us what you
want/need. Typically, the reports include all
names of those we send your literature to, those
that respond to the second customer satisfaction
contact, and the lead sources.
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The Lead Fulfillment-PLUS service
offering is included
in exhibitor kits. |
How
long does it take to set-up the service?
1
week if we have your complete cooperation in
the process.
What
do you need from us to begin?
All
we need is your authorization to begin and for
you to send us your literature and one of the
typical literature fulfillment packages you presently
send to inquirers, along with 500 sheets of your
letterhead and #10 business envelopes.
How
do we get our leads to you to process?
We
get leads from our customers by snail-mail,
phone, fax, e-mail, etc. Most of our customers
have the publications in which they advertise
send resultant leads directly to us to save time.
Internet leads can be re-directed to our email.
After a trade show, you can either send us the
hard copies of leads or the registration diskette.
How
does your pricing compare to other fulfillment
services?
You
get many more features and benefits for
less cost. Reference the Flash panels at the top of
this page for feature and benefit information,
along with actual user testimonial comments. Call
us today for information. We GUARANTEE results.
Do you have regional U.S. territory representatives?
Yes! Following are their individual locations and contact information.
- In
the Midwest contact Ms. Janis Mason at 312-346-3076.
- In
the South and/or Northeast contact Mr. Robert
Sparkman at 972-881-4680.
- In
the East contact Mr. Robert Sparkman at 972-881-4680.
- On
the West coast contact Mr. John Pellettieri at
813-368-5620.
Can
we talk to your customers?
Certainly.
Call us and we'll give you names to call.
How
do we begin?
Call
us today at 630-642-6500. We will
do all the work to get your company setup
to begin converting your... Leads to
Sales. |
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